System testing and delivery is not the end of our involvement. We work with each client to develop creative, flexible support plans designed to suit the budget, all with agreed and clearly defined service levels.
System testing and delivery is not the end of our involvement. We work with each client to develop creative, flexible support plans designed to suit the budget, all with agreed and clearly defined service levels.
Maintaining and supporting our systems ensures they run smoothly and reduces the risk of downtime and lost data that could negatively impact network efficiency and important decision making.
Services typically include:
A help desk service to enable the Client to log support requests and to provide first-line technical support to users of the Supported Software
Handover of a completed project into maintenance
Responding to requests for information or assistance
Fault / incident evaluation, investigation, diagnosis, correction and resolution
Invalid data, corrupted files, backup and restore problems
Machines, operating systems, service packs and applications software
Providing second- and third-line technical support for products and services
Propose, design and deliver enhancements to the supported system
Management of sub-contractors and third-party suppliers
Providing software / hardware upgrades to the supported system including migration, installation and commissioning
Browse our case studies relevant to Maintenance and Support.
A web-based Management Information System that fully integrates asset, fault and service operations to provide accurate and reliable information to help operational teams manage the network and maintain the infrastructure.
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Dublin City Council and contractors are able to effectively plan all routine maintenance tasks, whether recurring or one-off, and real time completion of inspection reports is enabled, improving the health of the infrastructure, staff utilisation and operational efficiency.
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A virtual map-based priority system optimising bus utilisation, reducing reliance on the car, reducing congestion and make roads safer, and optimising people movement.
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Integrating urban, inter-urban and rural monitoring and control systems into a single expert management platform providing advanced traffic management of the network.
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Support of the legacy NTIS platform by demonstrating an extensive skill set and value engineered service solution.
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A web-based asset and fault management system that comprehensively manages all ITS assets on Ireland’s national road network.
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Integrating the management of the world’s third largest road tunnel.
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